Terms Of Service
Terms & Conditions
Terms of Service
Cancellations & Changes
Cancellations and changes will only be permitted by contacting Client Services at 604-537-9627. We require 24 hours notice before the booking time to process your cancellation request. Deposits are non-refundable and we will have to collect payment to hold your time. Your cancellation request will be processed by moving your booking to a different time. Other requests will be denied. Changes will be processed by Client Services. Deposits are non-refundable.
24 hours notice required
Deposits are non-refundable
$25 cancellation fee collected by ICBC
Lesson Policies
Our drivers reserve the right to end a lesson without a refund if a student is disruptive or disrespectful to the driver. Lessons start and end on time and we are not always able to accommodate students booking less than 48 hours in advance. However, we will try to process your cancellation request. We charge a $25 cancellation fee which is collected by ICBC. We are not able to schedule lessons in the winter if roads are unsafe.
Road Test & Rebooking
There are many circumstances outside of our control, and we understand that sometimes students are not at fault. We will always work to rebook your road test for you at no additional cost.
Additional Information
We are not responsible for any items left in our vehicles. Prepayment for lessons is required. It is important for your safety that you wear your corrective lenses while driving. We ask that you follow your instructor's directions at all times.
Health & Hygiene
Our staff is trained in the continued practice of hand hygiene and proper mask usage while on duty. Each staff member is required to report to us if they have a raised body temperature or other symptoms of illness. Each of our staff members has their temperature taken at the start and end of their shift.
Choosing Us!
We appreciate your understanding and support and look forward to continuing to provide our services to you.
Thank you for choosing us! We look forward to your continued business.